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Usage drops weeks before a partner churns. Hops reads product usage from Amplitude, compares it to each partner’s baseline and flags the ones slipping.
How it runs: Scheduled. An automation runs every Wednesday at 9am, posts new slipping partners and updates a partner health Table. You can also ask Hops any time.

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What it does

  • Compares to baseline. The last 30 days of usage against each partner’s 90-day baseline.
  • Flags drops over 20%. Smaller moves are not reported.
  • Names the owner from HubSpot or Salesforce.
  • Suggests a reason from recent tickets, such as a stopped feature or an open bug.
Amplitude connection, Hops compared partner usage to baseline and flagged slipping partners

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Ask Hops

Copy a prompt into any chat with Hops, or mention @Hops in a Space.
Example reply:
64 partners read in Amplitude:
  • 5 are slipping.
  • Hooli and Umbrella dropped more than 30%.
  • Initech stopped using reports.

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What you get

  • A Slack or Space post every Wednesday with new slipping partners and owners.
  • Updated Tables in the Space with partner health, usage change and owner.
  • On-demand checks for any partner.

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Connections needed

Connect these apps. Each card opens Connections in the app.

Amplitude

Product usage trends.

HubSpot

Deals, contacts and owners (or Salesforce).

Slack

Where Hops posts the results and nudges owners.

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Set it up

1

Connect your apps

Connect the apps above in Connections.See Connections.
2

Pin context

Create a support Space and pin the partner list and owners in Space context.See Spaces and Space context.
3

Add the skill

Create a skill with this prompt so the output has the same format every time.
See Build a skill.
4

Schedule it

Run every Wednesday at 9am. Hops posts new slipping partners to the support Space and updates the partner health Table.See Automation.