Skip to main content
Renewals surprise teams when nobody is watching. Hops lists upcoming renewals each week with usage, support and engagement signals so CSMs act early.
How it runs: Scheduled. An automation runs every Monday at 9:00 AM, posts the renewal list and updates a Table. You can also ask Hops any time.

​
What it does

  • Lists the next 90 days. Every renewal with ARR, owner and date from Salesforce or HubSpot.
  • Rates risk from signals. Usage trend from Amplitude, open escalations in Zendesk and last contact date.
  • Explains each at-risk rating in one line, so the CSM knows where to start.
  • Totals the exposure. Renewing ARR and at-risk ARR at the top.
Salesforce connection, Hops listed renewals with usage and ticket signals and rated their risk

​
Ask Hops

Copy a prompt into any chat with Hops, or mention @Hops in a Space.
Example reply:
14 renewals in the next 90 days:
  • 3 at risk: usage down, open escalations.
  • 1.2Mrenewing,1.2M renewing, 310K at risk.
  • Owners tagged on each at-risk account.

​
What you get

  • A Slack or Space post every Monday with totals and at-risk accounts tagged to owners.
  • Updated Tables in the Space with a row per renewal, ARR, risk and reason.
  • On-demand lists by owner, segment or date range.

​
Connections needed

Connect these apps. Each card opens Connections in the app.

Salesforce

Opportunities, owners and close dates (or HubSpot).

Zendesk

Tickets and sentiment (or Intercom).

Amplitude

Product usage trends.

Slack

Where Hops posts the results and nudges owners.

​
Set it up

1

Connect your apps

Connect the apps above in Connections.See Connections.
2

Add the skill

Create a skill with this prompt so the output has the same format every time.
See Build a skill.
3

Schedule it

Run every Monday at 9:00 AM. Hops posts the list to the Space and updates the renewals Table.See Automation.