Exit interview themes

Find the patterns across exit interviews.

Exit interviews are only useful if someone reads them together. Hops reads the notes, groups comments into recurring themes and breaks them down by team and tenure, without naming individuals.

How it runs: Scheduled. An automation runs on the first day of each quarter, posts the refreshed themes and saves a Doc. You can also ask Hops any time.

What it does

• Reads all the notes. Hops reads exit interview notes in Google Docs or Drive, including new ones added since the last run.
• Groups comments into themes. Similar comments are clustered and counted, so you see how often each theme appears.
• Breaks themes down. Using tenure and team from BambooHR, Hops shows where each theme concentrates.
• Protects people. Quotes are brief and individuals are never named. Use a restricted Space for this content.
• Tracks change. Each refresh notes which themes grew or faded since last quarter.

Ask Hops

Copy a prompt into any chat with Hops, or mention @Hops in a Space.

What themes come up in our exit interviews this year?

Break down the career growth theme by team and tenure.

Which themes are new since last quarter?

Show brief, anonymous quotes about manager changes at Acme.

How do exit themes differ for people with under 2 years tenure?

Example reply:

Themes from 14 exit interviews:

• Career growth came up in 9; most in Support.
• Manager changes mentioned in 5.
• Compensation in 4, all with under 2 years tenure.

What you get

• A quarterly post in the people-ops Space chat on the first day of each quarter, with the top themes.
• A saved Doc. A dated themes report, with counts and breakdowns, is saved to Docs in the Space.
• On-demand answers. Ask in chat any time as new interviews come in.

Connections needed

Connect these apps. Each card opens Connections in the app.

Google Docs

Exit interview notes (or Google Drive).

BambooHR

Tenure and team for each leaver.

Set it up

1. Connect your apps

   Connect Google Docs or Drive, and BambooHR, in Connections.

   See Connections.

2. Create the Space

   Create a people-ops Space with restricted access. Pin the exit interview notes in Space context.

   See Spaces and Space context.

3. Add the skill

   Give Hops these instructions:

   You analyze exit interviews. Group comments into themes, count how often each appears and break them down by team and tenure. Quote briefly and never name individuals.
   

   See Build a skill.

4. Schedule it

   Run on the first day of each quarter. Hops refreshes the themes, posts a summary to the Space and saves the report as a Doc.

   See Automation.