> ## Documentation Index
> Fetch the complete documentation index at: https://hopsdocs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Weekly patterns report

> Identify recurring issues across tickets before they become crises.

One-off tickets are noise but repeated ones are a signal. Hops reads last week's tickets and surfaces the top 3 recurring issues, with counts and examples.

<Info>
  **How it runs:** Scheduled. An automation runs every Monday at 9am, posts the top 3 issues and saves a dated Doc. You can also ask Hops any time.
</Info>

## What it does

* **Reads the last 7 days.** Both resolved and open tickets.
* **Groups by root cause,** not by surface symptom.
* **Returns the top 3.** Each with a ticket count and a link to one representative ticket.
* **Shows the trend.** Volume change against the week before, plus suggested help doc updates.

<Frame>
  <img src="https://mintcdn.com/hopsdocs/E03FYifT87c9QmFJ/images/use-cases/support-weekly-patterns.gif?s=446fc1c4093234c650b0a5c073a4f310" alt="Zendesk connection, Hops grouped last week's tickets by root cause and found the top recurring issues" width="1440" height="810" data-path="images/use-cases/support-weekly-patterns.gif" />
</Frame>

## Ask Hops

Copy a prompt into any chat with Hops, or mention `@Hops` in a Space.

```text theme={null}
What were the top 3 recurring issues last week?
```

```text theme={null}
Show tickets related to the login timeout issue.
```

```text theme={null}
Which issue grew the most week over week?
```

```text theme={null}
Suggest help doc updates for the top issue.
```

Example reply:

> Top 3 issues last week:
>
> * Login timeouts: 41 tickets, up 12 from last week.
> * CSV export errors: 27 tickets.
> * Invoice PDF missing: 19 tickets.

## What you get

* **A Slack or Space post** every Monday with the top 3 issues.
* **A saved Doc** in **Docs** for each week, so trends are easy to compare.
* **On-demand reports** for any period or product area.

## Connections needed

Connect these apps. Each card opens Connections in the app.

<CardGroup cols={3}>
  <Card title="Zendesk" icon="plug" href="https://app.hops.ai/my-hops/connections">
    Tickets and sentiment (or Intercom).
  </Card>

  <Card title="Slack" icon="slack" href="https://app.hops.ai/my-hops/connections">
    Where Hops posts the results and nudges owners.
  </Card>
</CardGroup>

## Set it up

<Steps>
  <Step title="Connect your apps">
    Connect the apps above in **Connections**.

    See [Connections](/docs/connections/overview).
  </Step>

  <Step title="Add the skill">
    Create a skill with this prompt so the output has the same format every time.

    ```text theme={null}
    You produce a weekly patterns report from support tickets. Read the last 7 days of resolved and open tickets. Group by root cause, not by surface symptom. Return the top 3 recurring issues with ticket counts and a link to one representative ticket each.
    ```

    See [Build a skill](/docs/agents/build-a-skill).
  </Step>

  <Step title="Schedule it">
    Run every Monday at 9am. Hops posts the top 3 issues to the Support Space and saves a dated Doc.

    See [Automation](/docs/spaces/automation).
  </Step>
</Steps>


## Related topics

- [Explore use cases](/use-cases/overview.md)
- [Support](/teams/support.md)
- [Paid campaign report](/teams/marketing/use-cases/paid-campaigns.md)
- [Marketplace brief](/teams/operations/use-cases/marketplace-brief.md)
- [Marketing](/teams/marketing/overview.md)


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