> ## Documentation Index
> Fetch the complete documentation index at: https://hopsdocs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Slipping partner usage

> Spot partners whose usage is dropping before they churn.

Usage drops weeks before a partner churns. Hops reads product usage from Amplitude, compares it to each partner's baseline and flags the ones slipping.

<Info>
  **How it runs:** Scheduled. An automation runs every Wednesday at 9am, posts new slipping partners and updates a partner health Table. You can also ask Hops any time.
</Info>

## What it does

* **Compares to baseline.** The last 30 days of usage against each partner's 90-day baseline.
* **Flags drops over 20%.** Smaller moves are not reported.
* **Names the owner** from HubSpot or Salesforce.
* **Suggests a reason** from recent tickets, such as a stopped feature or an open bug.

<Frame>
  <img src="https://mintcdn.com/hopsdocs/E03FYifT87c9QmFJ/images/use-cases/support-slipping-partners.gif?s=104dbc37b19f94db3f4e3a8e0cea031f" alt="Amplitude connection, Hops compared partner usage to baseline and flagged slipping partners" width="1440" height="810" data-path="images/use-cases/support-slipping-partners.gif" />
</Frame>

## Ask Hops

Copy a prompt into any chat with Hops, or mention `@Hops` in a Space.

```text theme={null}
Which partners are slipping this week?
```

```text theme={null}
Why did Hooli's usage drop?
```

```text theme={null}
Show partners down more than 30%.
```

```text theme={null}
Who owns the Umbrella account and what do tickets say?
```

Example reply:

> 64 partners read in Amplitude:
>
> * 5 are slipping.
> * Hooli and Umbrella dropped more than 30%.
> * Initech stopped using reports.

## What you get

* **A Slack or Space post** every Wednesday with new slipping partners and owners.
* **Updated Tables** in the Space with partner health, usage change and owner.
* **On-demand checks** for any partner.

## Connections needed

Connect these apps. Each card opens Connections in the app.

<CardGroup cols={3}>
  <Card title="Amplitude" icon="plug" href="https://app.hops.ai/my-hops/connections">
    Product usage trends.
  </Card>

  <Card title="HubSpot" icon="hubspot" href="https://app.hops.ai/my-hops/connections">
    Deals, contacts and owners (or Salesforce).
  </Card>

  <Card title="Slack" icon="slack" href="https://app.hops.ai/my-hops/connections">
    Where Hops posts the results and nudges owners.
  </Card>
</CardGroup>

## Set it up

<Steps>
  <Step title="Connect your apps">
    Connect the apps above in **Connections**.

    See [Connections](/docs/connections/overview).
  </Step>

  <Step title="Pin context">
    Create a **support** Space and pin the partner list and owners in Space context.

    See [Spaces](/docs/spaces/overview) and [Space context](/docs/spaces/space-context).
  </Step>

  <Step title="Add the skill">
    Create a skill with this prompt so the output has the same format every time.

    ```text theme={null}
    You watch partner health. Compare each partner's last 30 days of usage to its 90-day baseline. Flag drops over 20%, name the owner and suggest one reason from recent tickets.
    ```

    See [Build a skill](/docs/agents/build-a-skill).
  </Step>

  <Step title="Schedule it">
    Run every Wednesday at 9am. Hops posts new slipping partners to the support Space and updates the partner health Table.

    See [Automation](/docs/spaces/automation).
  </Step>
</Steps>


## Related topics

- [Support](/teams/support.md)
- [Account risk watch](/teams/professional-services/use-cases/account-risk-watch.md)
- [My usage](/settings/my-usage.md)
- [Plans that slip](/teams/founders-executives/use-cases/plans-that-slip.md)
- [Partner onboarding](/teams/operations/use-cases/partner-onboarding.md)


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