> ## Documentation Index
> Fetch the complete documentation index at: https://hopsdocs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How support teams use Hops to resolve faster, stay consistent, and surface patterns from customer conversations.

Support teams handle high volume, repetitive context, and time pressure. Hops helps you respond faster, surface patterns, and keep team knowledge from getting trapped in one person's head.

## Use cases

<CardGroup cols={3}>
  <Card title="Response drafting" icon="reply" href="/docs/teams/support/use-cases/response-drafting">
    Draft ticket replies from your help docs, past resolutions, and account history.
  </Card>

  <Card title="Weekly patterns report" icon="chart-line" href="/docs/teams/support/use-cases/weekly-patterns">
    Surface recurring issues across tickets before they become crises.
  </Card>

  <Card title="Escalation brief" icon="up-right-from-square" href="/docs/teams/support/use-cases/escalation-brief">
    Prepare a full context brief when a ticket moves to a senior agent.
  </Card>

  <Card title="Monday book brief" icon="book-open" href="/docs/teams/support/use-cases/monday-book-brief">
    Your book of accounts summarized every Monday.
  </Card>

  <Card title="Slipping partner usage" icon="arrow-trend-down" href="/docs/teams/support/use-cases/slipping-partners">
    Partners with falling usage, flagged early.
  </Card>

  <Card title="Dispute triage" icon="scale-unbalanced" href="/docs/teams/support/use-cases/dispute-triage">
    Billing disputes sorted and answered first.
  </Card>

  <Card title="Churn signals" icon="triangle-exclamation" href="/docs/teams/support/use-cases/churn-signals">
    Churn risk from tickets and sentiment, daily.
  </Card>
</CardGroup>


## Related topics

- [Dispute triage](/teams/support/use-cases/dispute-triage.md)
- [Slipping partner usage](/teams/support/use-cases/slipping-partners.md)
- [Churn signals](/teams/support/use-cases/churn-signals.md)
- [Response drafting](/teams/support/use-cases/response-drafting.md)
- [Escalation brief](/teams/support/use-cases/escalation-brief.md)


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