> ## Documentation Index
> Fetch the complete documentation index at: https://hopsdocs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Policy Q&A

> Answer employee questions from your policy docs with specific citations.

HR answers the same policy questions again and again. Hops searches your policy docs and returns the answer with the exact policy and section cited, so employees get a reliable answer and HR gets time back.

<Info>
  **How it runs:** Ask Hops. No skill or automation needed. Connect your apps and ask in any chat.
</Info>

## What it does

* **Searches your policy docs.** Hops looks across the policy docs you connected in Google Drive, Notion or Confluence.
* **Cites the exact section.** Every answer names the policy and section it came from, so employees can verify it.
* **Picks the current version.** When an older policy conflicts with a newer one, Hops uses the newer one and says so.
* **Never guesses.** If the answer is not clearly in a policy, Hops says so and routes the employee to the HR team.
* **Works where people ask.** Employees can ask in chat or in a Slack channel where Hops is available.

<Frame>
  <img src="https://mintcdn.com/hopsdocs/tkB4Ie3VaZfG_Zdp/images/use-cases/hr-policy-qa.gif?s=76ab2787bae04f63b29bca34cbef1a78" alt="Employee handbook in Space context, Hops answers the question in chat with a source" width="1440" height="810" data-path="images/use-cases/hr-policy-qa.gif" />
</Frame>

## Ask Hops

Copy a prompt into any chat with Hops, or mention `@Hops` in a Space.

```text theme={null}
How many PTO days do new hires get?
```

```text theme={null}
What is the parental leave policy for Acme employees in the UK?
```

```text theme={null}
Can I expense a home office chair, and what is the limit?
```

```text theme={null}
What is the notice period for resignation, and where is it written?
```

```text theme={null}
Which policies changed since the 2025 handbook?
```

Example reply:

> From the handbook:
>
> * New hires get 20 days per year.
> * Accrual starts on day one.
> * Source: Employee handbook, section 4.

## What you get

* **An answer in chat**, in the same thread, with the policy and section cited.
* **A saved Doc, when you ask for one.** Say "save this as a doc" and Hops writes the answer to **Docs** in the Space, for example as an FAQ entry.

## Connections needed

Connect the apps that hold your policies. Each card opens Connections in the app.

<CardGroup cols={3}>
  <Card title="Google Drive" icon="google-drive" href="https://app.hops.ai/my-hops/connections">
    Policy docs and the handbook (or Notion or Confluence).
  </Card>

  <Card title="Notion" icon="book" href="https://app.hops.ai/my-hops/connections">
    Policy wiki pages (or Confluence).
  </Card>

  <Card title="Slack" icon="slack" href="https://app.hops.ai/my-hops/connections">
    Where employees ask questions.
  </Card>
</CardGroup>

## Set it up

<Steps>
  <Step title="Connect your apps">
    Connect where your policies live, and Slack, in **Connections**.

    See [Connections](/docs/connections/overview).
  </Step>

  <Step title="Pin your policies (optional)">
    Create an HR Space and pin the handbook and key policy docs in Space context, so Hops checks them first.

    See [Spaces](/docs/spaces/overview) and [Space context](/docs/spaces/space-context).
  </Step>

  <Step title="Ask">
    Ask Hops a policy question in chat. That's it.
  </Step>
</Steps>


## Related topics

- [HR & people ops](/teams/hr-people-ops.md)
- [Explore use cases](/use-cases/overview.md)
- [Skills](/agents/skills.md)
- [Technical Q&A](/teams/product-engineering/use-cases/technical-qa.md)
- [Compliance question](/teams/legal/use-cases/compliance-question.md)


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